- Shipping Timeframes:
1.1 Processing Time: Orders will be processed and prepared for shipment within 21 days after receiving the order and payment confirmation.
1.2 Shipping Time: Once the order is processed, the estimated shipping time will depend on the destination and the chosen shipping method.
- Shipping Methods:
2.1 We offer the following shipping methods for our customers:
a) Standard Shipping: This method typically utilizes reliable standard shipping carriers and provides delivery within the estimated shipping time frame.
- Shipping Costs:
3.1 Shipping costs will vary based on the shipping method selected, the delivery location, and the weight/dimensions of the package. Customers can view the shipping costs during the checkout process before making a purchase.
3.2 Free Shipping: We may offer free standard shipping for orders that exceed a certain total amount. The free shipping threshold will be clearly stated on our website.
- Shipment Tracking:
4.1 Once the order is shipped, customers will receive a confirmation email containing the tracking information. Customers can use this information to track the status of their shipment and estimated delivery date.
- Delivery:
5.1 Delivery Address: Customers are responsible for providing accurate and complete delivery addresses during the checkout process. We are not liable for delays or undeliverable shipments due to incorrect address information.
5.2 Delivery Attempts: Our shipping partners will make reasonable attempts to deliver the package to the provided address. If the delivery is unsuccessful after multiple attempts, the package may be held at the local courier's facility for customer pickup.
5.3 Signature Confirmation: Some orders, especially high-value items, may require a signature upon delivery for security purposes.
- International Shipping:
6.1 Customs and Duties: For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country's customs regulations. 6.2 Shipping Restrictions: We may have restrictions on shipping certain paintings to specific countries due to legal or logistical reasons. Customers will be notified during the checkout process if any restrictions apply.
- Shipping Delays:
7.1 While we make every effort to deliver orders within the estimated timeframe, unforeseen circumstances such as natural disasters, customs delays, or carrier issues may cause shipping delays. We cannot be held responsible for such delays.
- Order Tracking and Support:
8.1 Customers can contact our customer support team at info@artyourlove.com for any questions or assistance related to their order, shipping, or delivery.
- Policy Changes:
9.1 We reserve the right to modify or update our Shipping/Delivery Policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website.