We aim to keep our Products and Services as affordable as possible and often distribute special offers and promotions via email, if you have subscribed with us or previously made any purchase on our website. Unless otherwise noted, you may only receive one Coupon per special offer or promotion, and you are not permitted to combine Coupons nor add them retroactively to your order. Coupons are not redeemable for cash. Coupons may only be used once for up to the maximum discount amount specified.
Coupons may be subject to additional offer or promotion-specific terms and conditions, such as tagging and posting photos or videos with your painting on social networks. We reserve the right to determine at our sole discretion whether you are eligible to receive certain Coupons.
You may be required to redeem Coupons by a certain date depending on the specific terms and conditions of the relevant special offer or promotion. Unless otherwise specified, a Coupon is valid for up to 180 days from the date granted. If you do not redeem your Coupon prior to the specified date, it may expire.
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Site may be governed by rules that are separate from these Terms of Conditions. Unless otherwise stated in such Promotions’ rules, we reserve the right to terminate and make changes to the terms of any such Promotions at any given time without prior written notice. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Conditions, the Promotion rules will apply.
Any abusive use of Coupons or violation of additional offer or promotion-specific terms and conditions, as determined by us in our sole discretion, may result in the rescission of the Coupons as well as your inability to participate in future promotions or use the Site.
All store credits and exchanges are non-refundable.
Store credit is valid for up to 180 days from the date granted. Any unused store credit will not be redeemable after its expiration. The validity of store credit cannot be extended.
Store Credit cannot be used to purchase Gift Cards.
Store Credit does not accrue interest.
Store Credit can only be used on orders associated with your original Account or email address.
Store credit cannot be transferred to another person or account.
We are not responsible if any store credit is lost, stolen or used without your permission.
If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only, and not refunded as cash.
Your eligibility to be entitled to receive store credit with respect to a purchase, is subject to the actual payment (not in store credit) of at least of 75% of your purchase.
We reserve the right to correct the balance of your store credit if we believe that a clerical or account error has occurred.
Store credit may not be used in conjunction with certain coupons, see terms of each specific promotion.
Lack of information in orders may lead to delays in processing such orders. There may be cases in which we will be required to contact you via email to obtain your confirmation, including approval of relevant painting, or additional information, and such inquiries may also delay the processing of the order. In any event, we shall make reasonable efforts to notify you for any delays.
Orders of Products will be delivered to the address that appears on your order within a reasonable time from the completion of the production and the quality checks.
Orders of Products are usually shipped within 12 days from the date of confirmation of full payment; however, there may be delays due to external factors. The time of delivery can vary depending on the destination.
We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in a refund of shipment cost, however, we will make reasonable efforts to assist you with such delays in a timely manner.
Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.
When you place your order of Products you will be prompted to choose service as well as shipping and delivery options. Since all our products are hand painted and custom made, it can take up to approximately 21 days from the date of the order for you to receive it at your doorstep.
Delivery times are based on estimation only and exclude the production and verification stages.
It is important that you enter your address correctly. If the shipment of Product is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange Products that were shipped to an inaccurate address as a result of missing details.
It is also your responsibility to make arrangements (such as notifying a neighbor) to accept delivery on or a reasonable period after the estimated delivery time and the Products will be your responsibility from the time of delivery (or tendered delivery). We will not be responsible for any delays caused by customs clearance nor for any duties charges or fees payable on the export or import of any Products, which will be your responsibility.
Shipping claims should be raised within 30 days from the date of the shipping.
We do our best to make exchanges as simple as possible.
We are confident that you will enjoy our Products. However, if you are not completely satisfied with your ordered Painting, within the first 30 days after delivery, you are entitled to a one-time refund of your payment in the form of store credit (excluding the cost of any shipping to and from your delivery address) or product exchange for a Product of equal or lesser value*. No questions asked and hassle-free.
To exercise such right you shall be required to return the Product to us in its original packaging.
Please contact us via email for additional instructions on how to return your Product.
We suggest you to make an unboxing video for every order you make so as to keep proof of damage, if any. This will ensure a faster and hassle free return of your product.
If your painting arrives damaged, please reach out to us via email. We will either repair the damage or, if the damage cannot be fixed, we will make a new artwork for you free of charge.
If the frame you ordered with your artwork arrives damaged, we will promptly reimburse the frame price or replace it with a new one.
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge.
Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, PayPal, etc.) within up to 30 days from when we receive the item and informed you of your eligibility for such refund. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.