- Cancellation Policy:
1.1 Order Cancellation: Since all orders are custom made, once an order is placed it cannot be cancelled under any circumstances.
- Refund Policy:
2.1 Eligibility for Refunds: Refunds will be considered under the following circumstances: a) Damaged or Defective Product: If the painting arrives in a damaged condition or has a manufacturing defect, customers are eligible for a refund or a replacement of the product. b) Not as Described: If the received painting significantly differs from the description on our website, customers can request a refund.
2.2 Refund Request Process: To request a refund, customers must contact our customer support within 7 days of receiving the painting. They should provide order details, a description of the issue, and supporting evidence, such as images of the damaged item.
2.3 Refund Processing: Once the refund request is approved, we will initiate the refund process. The refund will be issued using the original payment method within 15 business days from the approval date.
- Return of Products:
3.1 Return Eligibility: In cases where a customer is eligible for a refund due to damage or defects, they may need to return the painting to us.
3.2 Return Process: Our customer support team will provide detailed instructions on how to safely return the item.
3.3 Return Shipping Costs: We will cover the return shipping costs for damaged or defective items. For non-defective returns, the customer will be responsible for the return shipping costs.
- Non-Refundable Items:
4.1 Customized Artworks: Custom paintings made to the customer's specifications are non-refundable, except in cases of damage or defects.
- Policy Changes:
5.1 We reserve the right to modify or update our refund and cancellation policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website.